Refund Policy

Short version: if something isn't right, we'll put it right. Quietly, quickly, and without a fuss.

In the café. If your coffee is wrong, your breakfast isn't as described, or something simply isn't up to standard, tell us straight away at the counter and we'll remake it or refund it to your original payment method — your choice. We'd genuinely rather know.

Takeaway. Spot a problem with a takeaway order? Come back in, or email us at hello@thequietcup.co.uk the same day with a photo and your receipt time, and we'll refund or replace on your next visit.

What we can't do. Because everything we serve is freshly prepared and perishable, we can't accept returns of food or drink for change of mind once it's been made — this doesn't affect your statutory rights, which always apply in full. Where an item was faulty, not as described, or unfit for purpose, you're entitled to a remedy under the Consumer Rights Act 2015.

Card refunds. Refunds to card typically appear within 3–5 working days depending on your bank. Cash purchases are refunded in cash at the counter.

Mailing list & freebies. Anything we've given away (a first-morning treat, a loyalty stamp reward) has no cash value and can't be refunded or exchanged — it's a gift, enjoy it.

Last updated 21 July 2026 · The Quiet Cup, 121 Lee Road, Blackheath, London SE3 9DS · hello@thequietcup.co.uk